About This Webinar
Even with rock-solid policies, unexpected situations are bound to pop up — and when they do, how you respond can make or break your agency’s reputation.
In this powerful session, industry veterans Kim Winblood (Mom’s Best Friend), Michelle LaRowe (Morningside Nannies), and Leigh Aberle (Family First) unpack real-life “outlier” scenarios — those curveball moments that don’t quite fit the rules.
💬 What do you do when:
— A top nanny asks for a wage advance?
— A client rehired a nanny they told you they declined?
— Rumors are spreading online about your agency?
This candid conversation is filled with hard-won advice, practical strategies, and ethical decision-making frameworks that will help you protect your business and your integrity.
🧰 You’ll leave with:
✅ A toolkit of responses for tricky issues
✅ Real-world insight from long-time agency leaders
✅ The confidence to lead with clarity when the unexpected strikes
📌 Watch now to learn how seasoned agency owners handle the unhandleable — and walk away ready for whatever comes next.
The Association of Premier Nanny Agencies (APNA) and its affiliates make the information in this webinar available as a service to its members and other visitors, to be used for informational purposes only.