About This Webinar
😬 Does your stomach drop when you see “CALL ME. NOW.” in your inbox?
😡 Does dealing with angry clients or candidates make you want to run for the hills?
You’re not alone — conflict is one of the biggest stressors for agency owners. In this hands-on, role-play-based session, Suzie Zeldin of Smart Sitting helps you turn tension into teamwork. Watch real-world conflict scenarios play out — and learn exactly how to respond with empathy, clarity, and confidence.
You’ll gain the tools to:
✔️ De-escalate intense conversations
✔️ Set clear boundaries without burning bridges
✔️ Protect your time and mental energy
✔️ Walk away from conflict feeling in control — not overwhelmed
This isn’t just theory — it’s practical, role-played, and actionable. If difficult conversations drain you, this is the recharge you need.
📌 Hit play and transform how you handle conflict — for good.
The Association of Premier Nanny Agencies (APNA) and its affiliates make the information in this webinar available as a service to its members and other visitors, to be used for informational purposes only.